Salesforce Agentforce programmes

The operating task

Define and integrate agent workflows around selected Salesforce operating tasks. Business records, process ownership and system interfaces define the integration requirement.

Softinator's contribution

Define agent tasks around the actions and information authorised in the Salesforce operating context. The commissioned output includes agentforce workflow and task evaluation.

Acceptance in use

Assess useful completion, permissions and human decision boundaries for the selected process. The engagement defines the baseline, task scope and evidence used to assess the resulting contribution.