IT service management agents

The operating task

Automate scoped service tasks across incidents, requests and enterprise systems. The business process determines information needs, permitted actions and the point where human judgement remains responsible.

Softinator's contribution

Coordinate incidents, service requests and approved actions across enterprise service systems. The commissioned output includes iTSM integration and task scenarios.

Acceptance in use

Review state changes, authorisation and recovery within the selected service processes. The engagement defines the baseline, task scope and evidence used to assess the resulting contribution.