Email and communication automation

The operating task

Connect message context, task routing and approved responses to business systems. The business process determines information needs, permitted actions and the point where human judgement remains responsible.

Softinator's contribution

Connect messages to business context, task routing and approved responses. The commissioned output includes communication workflow and response review.

Acceptance in use

Assess recipient, context and action correctness before an external communication is treated as ready to send. The engagement defines the baseline, task scope and evidence used to assess the resulting contribution.