Contact centre intelligence

The operating task

Connect conversations, task routing and quality review to service operations. The sensing environment and intended decision shape the model contribution and the way quality is assessed.

Softinator's contribution

Connect conversation evidence, task routing and quality review to service operations. The commissioned output includes conversation workflow and reviewed service outputs.

Acceptance in use

Assess usefulness for the service task and preserve responsibility for consequential customer decisions. The engagement defines the baseline, task scope and evidence used to assess the resulting contribution.